Reviews and Community Guidelines

Manzil accepts reviews to facilitate the exchange of useful, honest, and respectful information about local places.

What a Review Should Be Like

• based on personal experience;
• specific and relevant;
• an objective description of the service, atmosphere, price, cleanliness, or other verifiable aspects;
• include details that are useful to others.

Prohibited Content

• fake, purchased, repetitive, or manipulative reviews;
• insults, threats, hatred, discrimination, or personal attacks;
• personal, confidential, or security-related information;
• promotion of illegal services, fraud, or dangerous activities;
• photographs, videos, or text that infringe another person’s copyright;
• coordinated activity intended to artificially increase or decrease a business’s rating.

Moderation

Manzil may review a submission before or after publication using automated tools and human review. We may reject, edit, hide, or remove content. If content is removed, we will provide the reason and a way to appeal where possible.

Reporting

Use the “Report” function next to the review or contact us through Contact Manzil. We review reports concerning falsity, legal violations, privacy, copyright, threats, inaccurate business information, and conflicts of interest.

Business Responses

Businesses may respond to reviews respectfully and based on facts. Threatening customers, disclosing their personal information, or pressuring them to remove a review is prohibited.

Advertising and Conflicts of Interest

A reviewer who has a financial relationship with a business must disclose it. Paid placement and sponsorship are separately labeled in accordance with Terms of Service.

Contact

Requests concerning rights violations or removal: [PRIVACY / TRUST EMAIL].

This policy must be finalized to reflect the platform’s actual moderation process, response time, and request-retention practices.